FAQs

WaterMark Tour publishes named private journeys, from a one-day trip to the 14-day WaterMark Definitive Swiss Tour, and private transfers. What a journey includes is the list on that page and in the written confirmation. A restaurant, a room, or a transfer is included only when that confirmation names it. A photographer and a photo book are not included. As of this writing, no guest has travelled a WaterMark Swiss itinerary. The desk is OZ, at Dorf 37, 9035 Grub AR. He works as a concierge, not as a guide.

Winter journeys (Toboggan, Passes & Palaces) run from about mid-December to mid-March, depending on the snow. Most day trips run all year, with seasonal changes noted on each page (closed lifts, winter menus). Spring and autumn are quieter; July and August are busiest.

Yes. Private airport and city transfers across Switzerland with a chauffeur: a luxury car for one or two guests, a premium van for larger groups. CHF 169 per hour plus a CHF 99 booking fee per booking, minimum 3 hours. Write to info@watermarktour.com or call +41 78 724 46 22 with the date, pickup, drop-off and number of guests.

The terms are the policy. The deposit is 50% and is not refundable. For a single-day tour, more than 72 hours before departure the charge is a 10% administrative fee; 48–72 hours is 50% of the tour price; under 48 hours or a no-show is 100%. For a multi-day tour, more than 15 days before departure the refund is the amount paid minus the deposit; inside 15 days the charge is 100%. Travel insurance is mandatory. It does not guarantee a refund from WaterMark. Read section 3 and section 7 of the terms.

The journeys on this site are booked as they are written, including the published from-price. A different route, a different hotel, or a different length is a new request, not a change WaterMark has already agreed to make. Ask OZ. He will say whether he can write it. He may say no.

The desk is one person, OZ. Reach him at +41 78 724 46 22 or info@watermarktour.com. This page does not promise first aid training or 24/7 cover. On a confirmed journey, the safety arrangements are the ones written in that confirmation.

Use Request availability on any journey page, write to info@watermarktour.com or call +41 78 724 46 22. The first conversation is with OZ. He will say whether a published journey fits, or whether a separate request is possible. A booking exists when WaterMark sends written confirmation and receives the deposit described in the terms.

Payments are by bank transfer, credit card, or the secure payment link named in your confirmation. The deposit is 50% and is not refundable. PayPal, Apple Pay, and Google Pay are not offered. A booking is confirmed in writing, after the deposit. See Terms & Conditions.

Nothing on this site is written as a family departure. If you are travelling with children, say so in the first conversation. OZ will say whether a published journey can take them.