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Switzerland

Privacy Policy

Green travel experiences in 2025

Privacy Policy

Effective Date: 23/09/2025

At WaterMark Tour Switzerland (“WaterMark,” “we,” “our,” or “us”), your privacy and trust are paramount. We are committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, process, and protect your personal data when you use our website, contact us, or book a tour or service.

1. Data Controller

The entity responsible for processing your personal data is:
WaterMark Tour Switzerland
Operated by Züst Works
9400 Rorschach, Switzerland
Email: info@watermarktour.com
Phone/WhatsApp: +41 78 724 46 22

2. Personal Data We Collect

We may collect and process the following categories of data:

a. Identification and Contact Information
Name, email address, phone number, billing address, passport details (when required for reservations or permits).

b. Booking and Travel Information
Tour selections, travel dates, preferences, party size, payment details, and special requests.

c. Technical Information
IP address, browser type, operating system, device data, and cookies used for analytics and security monitoring.

d. Communications
Emails, messages, or correspondence exchanged with WaterMark for booking or service purposes.

3. Purpose and Legal Basis of Processing

Your personal data is processed only for legitimate business and legal purposes, including:

  • Managing and confirming bookings and payments.

  • Providing tour and concierge services.

  • Fulfilling contractual obligations under your booking agreement.

  • Sending service updates, confirmations, or legally required notifications.

  • Personalizing your experience and improving our services.

  • Complying with Swiss and international legal, accounting, and tax obligations.

Processing is based on Art. 31 FADP and Art. 6(1)(b) GDPR (contract performance) and, where applicable, your explicit consent.

4. Data Sharing & Third Parties

  • We only share data with trusted partners to deliver confirmed services, such as:

  • Hotels, restaurants, and activity providers for confirmed bookings.

  • Licensed transport or guide services.

  • Secure payment processors and banks.

  • IT, hosting, and analytics providers necessary for website operation.

  • All third parties are bound by strict confidentiality and data protection agreements.
    We do not sell, trade, or lease your data to external marketing entities.

5. Data Storage & Security

  • Your data is stored on secure servers located in Switzerland or the European Union.

  • We use SSL encryption, firewalls, access controls, and secure payment gateways.

  • Access to personal data is limited to authorized personnel under confidentiality obligations.

  • Data is retained only as long as necessary to fulfill contractual, accounting, or legal obligations — typically 10 years for Swiss tax and business recordkeeping, after which it is securely deleted or anonymized.

  • WaterMark cannot be held liable for unauthorized access resulting from circumstances beyond our reasonable control (e.g., cyberattacks, force majeure).

6. Cookies & Website Analytics

Our website uses cookies and similar tracking tools to enhance user experience and measure performance.
Cookies may include session data, analytics (e.g., Google Analytics or Wix Analytics), and marketing tools.
You may refuse or delete cookies in your browser settings, though some functions may be limited.

7. Your Rights

Under the Swiss FADP and EU GDPR, you may:

  • Request access to your personal data.

  • Request correction or deletion (“right to be forgotten”).

  • Object to processing or withdraw consent at any time.

  • Request data portability, where applicable.

  • Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Requests must be submitted in writing to info@watermarktour.com and will be processed within the legal timeframe (generally 30 days).

8. International Data Transfers

If you reside outside Switzerland or the EU, your information may be transferred to and processed in Switzerland or the EU, both recognized for having adequate data protection standards under the FADP.

Partners outside these areas will only receive data under binding contractual safeguards consistent with Art. 16 FADP and Art. 46 GDPR.

9. Third-Party Links & Tools

Our website may contain links or embedded content (e.g., booking systems, social media, payment links).
WaterMark is not responsible for the privacy practices, data handling, or security of third-party websites. We encourage users to review external privacy statements before providing personal data.

10. Contact Us

10. Policy Updates

We may amend this Privacy Policy periodically to reflect changes in law or business operations.
The most recent version will always be published on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact

For questions, data access requests, or privacy concerns:
WaterMark Tour Switzerland
Operated by Züst Works
9400 Rorschach, Switzerland
Email: info@watermarktour.com
Phone/WhatsApp: +41 78 724 46 22

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